Frequently Asked Questions
Everything you need to know about styling your home with Clearpay.
What is the typical shipping timeframe for furniture items?
Most in-stock furniture pieces are processed within 2-3 business days and delivered via our white-glove service within 7-14 business days, depending on your location.
Do you offer international shipping for home decor?
Currently, we ship exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home goods during transit.
What is your return policy for home textiles and rugs?
We offer a 30-day return window for all unused textiles and rugs in their original packaging. Please note that a restocking fee may apply to oversized items.
How can I track my bulk order for a home renovation project?
Once your order departs our warehouse, you will receive a tracking link via email. For bulk or oversized freight shipments, our logistics partner will call you to schedule a specific delivery window.
Are your wood products sustainably sourced?
Yes, Clearpay is committed to sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources to minimize environmental impact.
Does Clearpay offer assembly services for large furniture?
We offer optional professional assembly services at checkout for an additional fee. Our team will assemble the item in your room of choice and remove all packaging materials.